How It Works

Step 1


Registration is easy, safe, and confidential. Sign up online or give us a call at 1-833-GET-MYTK (1-833-438-6985) Monday – Friday from 8AM to 12PM and 1PM to 5PM.  

After registering, we’ll send an email confirmation to access your patient portal. Once you submit your information, an at-home test kit will be mailed to you in discreet packaging free of charge.  

A link to your secure patient portal, powered by our electronic record Athena, will be sent to you.  

Step 2


Your Care Navigator will be with you every step of the way and is happy to answer any of your questions. Within a few business days after registering, your Care Navigator may reach out to get some additional information or to provide further instructions for lab work.  

Step 3


You will receive a test kit to the address you provided approximately 5-7 business days after you’ve registered, and we have ordered your labs. Your kit will include instructions for you to do swabs and quick finger pricks to collect a blood sample.  

If you are receiving HIV care or Gender Affirming care, your team will also need to order in-person labs in addition to your at-home testing kit, still at no cost* to you. The Care Navigation Team will schedule your virtual appointment once you have mailed back your test kit and we have received your results. 

Step 4


About 5 minutes prior to your virtual visit, a member of the team will send you a text message with a personalized, secure link to connect with your clinician through our secure video platform, Blue Stream. You can access the virtual appointment with a smartphone, tablet, or computer. No apps or downloads are required. If you have any issues, the Care Navigation Team will work with you to ensure you are able to connect with your clinician.  

Your clinician will review your results during the virtual visit, discuss your options for care and listen to what feels right for you and your sexual health. Your clinician will also provide any necessary prescriptions directly to our mail-order pharmacy partner.  

Step 5


Your Care Navigator will work with you to ensure your prescriptions are mailed at little to no cost to you to the location in Texas of your choosing (including P.O. boxes) regardless of your insurance status or ability to pay. They will be there to answer any questions and coordinate follow-up appointments and labs for your ongoing care. Virtual appointments will require three-month follow-ups and repeat the test kits and lab work process. 

Still have questions? Call us at 1-833-GET-MYTK (1-833-438-6985) Monday  Friday from 8AM to 12PM and 1PM to 5PM or check out our Frequently Asked Questions page. 

 *All appointments and services we offer are free of charge, including lab work when you use our testing kits or lab partners. We will also work with you to ensure any mailed medications are provided at little to no cost to you. 

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